THE DUTCH ART GALLERY’S POLICIES
Cancellations, exchanges and returns by the purchasers:
Most framed, displayed items are refundable for 72 hours so long as the condition remains the same. These returns are limited to in-state sales of non-consignment items. Not including packing and shipping charges. Any costs for packing and shipping are the responsibility of the purchaser.
Any such exchanges or returns must be authorized in writing by The Dutch Art Gallery.
Items cancelled due to non-payment are subject to a 15% restocking fee and forfeiture of payments made. Any credits issued must be used within 30 days toward in-stock non-consignment items.
Cancellations by The Dutch Art Gallery:
If The Dutch Art Gallery should choose to cancel your order, your payments will be immediately refunded to you. Causes for such cancellations include unavailability of your item or The Dutch Art Gallery’s inability to locate an item for you in good condition.
Gift certificates are available in any denomination. They are not refundable and cannot be replaced if lost or stolen. View the gift certificate for expiration information.
We respect your privacy, so we NEVER sell or trade our email or snail mail addresses. As a courtesy, people who email inquiries are included on our very private email list so that they will get advance notices of artist shows, special events, sales and new releases. To unsubscribe, click the link at the bottom of your email.
Errors and Omissions:
Unfortunately, mistakes sometimes occur in pricing, descriptions or images. We deeply regret that we cannot be held responsible for such errors or omissions. We do appreciate your calling errors to our attention so that we can correct them quickly.
The Dutch Art Gallery offers flexible terms to suit your budget. Typical layaway terms require an initial payment of one-third with additional one-third payments made at 30-day intervals. Layaway payments are non-refundable and layaway sales are considered final. Special terms may be available upon request.
We accept payments by cash, approved checks, Visa, Master Card, American Express, or Discover.
Shipping, Packing & Handling Charges:
For the shipping charges for most small photo frames, figurines and other gift items, please inquire. Normally, two or more items fit in a box. Feel free to inquire when you place your order. Additional charges for canvas prints, framed art and sale items may apply. UPS/Federal Express will not deliver to a post office box. We will contact you will exact shipping charges upon completion of packaging and shipping. Sales tax applies if shipment is made to an address in Texas or picked up at The Dutch Art Gallery. Add 8.25% or the current rate. Sorry, no COD’s.
Special order items (including custom framing) are final sales unless other arrangements are noted on the original invoice. Special orders are always subject to price and availability. Payments on special order items which have already been shipped by supplier or received into inventory cannot be refunded or exchanged.
It is our intention to check on availability prior to posting charges to your credit card.
A 50% deposit is required to confirm special orders.
Final payment will be processed when item is ready to ship or by picked-up.